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1. Are you a trading company or a direct manufacturer?
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We are a factory. This allows us to offer competitive pricing and strict quality control, as we manage the entire process from raw materials to finished goods.
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2. What is your typical delivery time?
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• Sample Orders: Approximately 10 working days for production and preparation.
• Bulk Orders: Generally 40–50 working days after order confirmation, depending on the total quantity and customization requirements. Your project manager will provide a precise timeline.
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3. What quality and compliance certifications do you hold?
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We operate under recognized international standards. Our facility is certified to ISO 9001 for quality management systems, and we comply with the BSCI (Business Social Compliance Initiative) for social responsibility.
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4. Do you offer customization (OEM/ODM)?
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Yes. We provide both OEM (using your designs) and ODM (developing designs based on your requirements) services. Customization can include size, color, interior layout, and branding options like embossed logos or nameplates.
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5. Which ports do you ship from?
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We mainly ship from major Chinese ports including Shanghai, Ningbo. We will work with you to select the most efficient port for your destination.
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6. Do you provide samples? Can I test quality before placing a large order?
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Yes. While we have a standard minimum order quantity (MOQ) for production runs, we can arrange a sample order so you can evaluate the build quality, finish, and functionality firsthand before committing to a larger purchase.
